VIPs Casino

One massive issue I have with VIPs Casino is their deposit methods. You can’t use an e-wallet to deposit money, you have to deposit with a MasterCard or visa.

This presents a problem to Kiwi users because MasterCard does not accept withdrawals back to the card from gambling websites, so to not offer any other forms of deposit to New Zealand players is a huge oversight from VIPs Casino.

I tried to withdraw my money, and sure enough, I was told that no method was available to me and asked to contact customer support. Given the issues I highlighted in the section above, this was a bit of an issue.

More of an issue was the fact that customer support insisted I could initial a bank transfer from my withdrawal screen, but I was still getting that error message. This turned what should be a simple process, getting my money back, into an issue that took nearly a full working week to resolve.

Do you want to make your experience at this iGaming destination more memorable, exciting, and immersive? VIPs Casino accords you the luxury to choose bonus options that accentuate your needs.

You can tell that this online casino isn’t far behind when it comes to advertising its bonuses to newbies. From the homepage, you get up to speed with the different bonuses and promotions.

However, Canadians should endeavour to go through the bonus terms and conditions binding to VIPs Casino before making claims. Why? Since most online casinos are aware that players don’t have the luxury of time to go through the terms and conditions concerning bonuses, they churn out certain caveats sure not to benefit players in the long run.

During deposits, however, you have three bonus variations to choose from, including the "Exclusive Casino 135," "Casino Welcome Bonus," and "25% Slots Reload Tuesday." To claim the one that suits your wagering needs, click on the "Claim Bonus" icon.

Although I chose not to trigger bonuses due to the relatively high wagering requirements, I headed to try out the various slots and live casino games on offer at VIPs Casino.

Before registration, I saw some games VIPs Casino had to offer on its homepage. While this isn`t a significant development by any chance, it`s pretty nifty, to be fair, since you`ll have to log in to other online casinos to access a gaming menu.

VIPs Casino has joined forces with the top software developers the industry has to offer for an immersive gaming experience for all its players. For players looking for variety, this iGaming destination is sure to tickle their fancy, as it features loads of slots and other table games. Moreover, I`d have to say this is the first time I`ve seen a gaming category feature names of software developers.

Starting my spinning journey at the video slot "Solar Queen," powered by "PLAYSON," an established provider, this slot got me up to speed with the different symbols needed to activate bonus spins and multipliers.

Clicking "play" ushered me into the slot proper. With a spin value set at €1.40 (players aren’t allowed to wager or deposit in CAD), I took my very first spin. I decided to up my bet value to $2 on second thought since this slot gives you the leeway, hoping my fortunes would change. Unfortunately, after taking a total of seven spins, I lost all my wagers. Heartbreaking, to say the least.

My search for a slot that had some form of reliability when it came to high winning margins led me to the popular game "Book of Dead" (Play ‘n’ GO). Getting into the slot, the upbeat soundtrack got me tapping my feet - involuntarily, of course. Taking four €2 spins, I won 35 coins with my last spin. Although there`s an option to either gamble or collect winnings, I chose the latter as I couldn`t afford to make further losses.

Although live casino games are present on VIPs Casino, there`s no dedicated category for it - a development I consider strange. However, using the search bar, I could gain access to the well-known live casino game "Dream Catcher." Unlike other wheel-based games where you bet on numbers the wheel stops on, Dream Catcher takes it a notch further by featuring a colourful background that`s sure to keep players immersed during gameplay.

Well, my winnings here made up for all my losses on the first two slots. Making four-bet clusters of $3, I won a total of $22. Although it`s nothing major, a win is a win. Additionally, there`s an option for autoplay, which lets you set bets even when you`re on the move. The live chat feature for player interactions worked well here, with the live commentator giving funny replies to some questions directed at her.

With the presence of legible, easily clickable icons, I had no problems whatsoever navigating on mobile. However, I feel more work needs to go into design, as this online casino isn`t a joy to look at compared to other online casinos I`ve visited.

Each online casino site has its highs and lows. Starting with the highs, the search option on the site`s homepage makes it possible for gamers to search for games without having to peruse through the different gaming categories on display. During a search, you can decide to add a game to the "favourites" section. Quite the innovative add-on if you ask me!

For players who find the white-red colour scheme a tad bit unpleasing, there`s an option just at the bottom of the "Hamburger" menu to toggle the "Dark Mode" option. Upon discovery, I immediately activated it without asking further questions. With this practical feature, the site gives off a black-red colour scheme with white text that`s legible and pleasing to the eyes.

At the game lobby, there`s a noticeable absence of the "Live Casino" section. Although it isn`t present here, you can see this category on the site`s homepage. While this isn`t anything major, I`d like VIPs Casino to resolve this issue immediately as players can easily miss out on this category.

Customer support is one crucial aspect of online casinos. Why? Players tend to visit casinos where there`s always someone to proffer solutions to their issues or complaints. So, how does VIPs Casino fare on this front?

On VIPs Casino, players can contact customer support and air their displeasure through various means depending on their preference. Customer service variations present on VIPs Casino include Live Chat, Email, Phone, and Skype. Pretty extensive if you ask me!

To start the live chat, I had to input information, including username, email, and service. Since this wagering platform accommodates other betting forms, you`ll have to select a "Service" to get responses that accentuate your issues. Here, the four options present range from Casino, Live Casino, Poker, and Sports.

Picking the "Live Casino" section when I had issues funding my account, I could now chat with an actual customer support representative. Replies here were prompt, coming just under two minutes.

Although the email option doesn`t provide swift responses than the Live Chat, I got replies in less than an hour. If you`re looking for extensive answers, you might want to take this path.

Unfortunately, the phone number provided by VIPs Casino is for Malta residents only. Calling this number from NZ would`ve resulted in astronomical call charges, so I left it at that. Well, there`s also a fax number to send messages through to, but who uses fax machines these days, eh?

Although there`s a Skype option, I didn`t use it as video interactions aren`t my thing. However, if you decide to use this option, you can expect data charges to apply.

After going through the somewhat easy registration process on display at BetRebels and activating my account, there was a slight hiccup. For some reason, I couldn`t fully access the website as there was a caveat to verify my account within seven days.

Sending my driver`s licence and other documents to the customer support team at BetRebels, I got a message notifying me that New Zealand driving licenses aren`t accepted. Also, it was a compulsory requirement to take a picture of myself holding my ID card or international passport, which felt a tad outrageous.

After some hours, I saw that BetRebels had verified my account. Now, I could make deposits and set wagers without hitches. While I think verification is a must at any online casino, BetRebels went overboard with theirs, a development that could scare potential players away.

Unlike other wagering platforms, the deposit options on display are somewhat limited. Nonetheless, it captures the major ones used by Kiwis. However, when making deposits, note that there`s a noticeable absence of the New Zealand Dollars. Here, conversion rates apply, so make deposits that accentuate your budget.

Using ecoPayz for deposits, BetRebels credited my casino account almost instantly after a transaction process time of 45 seconds. Towing the same payment method for withdrawals, BetRebels credited my bank account in less than four hours. Now, that`s record-setting.

If you`re looking for stringent security and fast withdrawal times, BetRebels has got you covered. Also, variety reigns supreme at this online casino as it features other sports betting forms.