Jackpot City Casino

When reviewing an online casino, the first thing I do is answer the most common question, in this case — “Is Jackpot City casino legal?” With just a couple of clicks, I discovered that not only is Jackpot City legal, but it holds two gambling licences issued by Malta Gaming Authority and Kahnawake Gaming Commission.

Having approval from these institutions means the casino abides by strict rules and respects all regulations. That way, players know they can relax and enjoy a safe gambling experience.

What’s more, the casino uses industry-standard SSL encryption that maintains all transactions and information private and secure.

I discovered that Jackpot City also holds an eCOGRA certificate for fairness, meaning all games are regularly subject to tests that ensure they provide unexpected results. Finally, I was happy to see that the operator cooperates with organizations like BeGambleAware and Gambling Therapy that help people with gambling problems.

Before you can claim a welcome bonus, you need to register an account. By filling out the form with the necessary details, you’ll become a Jackpot City member and gain access to all its fantastic features.

When it’s time to deposit funds into your account, you may be required to provide proof of identity, such as a copy of your ID, passports, or driver’s licence. You won’t need to worry about sharing personal details — the casino abides by strict KYC regulations and will in no way misuse the information you provide.

As far as payments go, the casino won’t charge fees to your deposits. However, I discovered that withdrawals of less than $500 are subject to a $5 fee, which was slightly disappointing.

When it’s time to top up your account, note that the minimum transfer amount is $10, which allows you to trigger the welcome bonus. All deposits are processed instantly, regardless of the payment method you opt for. On the other hand, withdrawals take longer, sometimes up to six business days. So, be mindful when choosing the preferred banking system.

Speaking of withdrawals, you’ll need to provide proof of identity before cashing out the winnings. Even if the casino doesn’t demand that upon registration, it’s an obligatory step that ensures the money goes to the right person.

Players searching for an all-encompassing gaming experience should consider opening a Jackpot City account. The casino houses over 450 titles from industry-leading software providers — Microgaming and Evolution.

Until I created one, I could only see the available titles but not play them. Upon registering, I gained access to the game lobby, where I discovered I could play free games, in the so-called “demo” mode. That feature allowed me to try out some products before investing real money.

Although slots dominate the game portfolio, I also uncovered various table games, including different blackjack, baccarat, and roulette variants. Video poker is also a part of the Jackpot City game collection, which I particularly appreciated.

Given the casino’s name, I was anxious to explore the “Jackpots” section. At the time of writing this Jackpot City casino review, I found 16 progressive jackpots whose prizes ranged between a couple of thousand to multi-million-dollar rewards featured in “Wheel of Wishes,” “Sherlock and Moriarty Wowpot!”, “African Legends,” etc.

Players looking for real casino action will enjoy the range of live dealer titles, including live poker, baccarat, roulette, blackjack, and some specialty games, such as “Money Wheel” and “Fortune Finder.”

I would be remiss if I failed to mention that the RTP of Jackpot City games ranges from 94.20% to 98.01%, meaning the casino offers high payout rates to its players.

When I accessed the official website, I found that the Promotions section only featured the welcome bonus. However, after completing the sign up process, I learned that Jackpot City had a different approach to the ongoing bonuses.

But let’s start from the top. While I expected to see the usual suspects like free spins or a no deposit bonus, Jackpot City went with another option. New players are eligible for a hefty welcome bonus of up to $1,600 on their first four deposits. The package comprises four deposit match offers of 100% up to $400.

As for bonus terms, here are the most important ones — you need to opt-in and make a minimum deposit of $10 or more. The bonus will be up for grabs for seven days after the registration — afterwards, it will expire. Finally, before you can withdraw the winnings, you’ll have to meet the wagering requirements of 70x — quite high for any online casino in my opinion.

However, I enjoyed the fact the Jackpot City introduced a creative way for players to acquire other bonuses. The “Bonus Wheel” activates as soon as you use the welcome bonus. If you have money on balance, you can spin the wheel every four hours and collect some of the low deposit casino promotions — free spins, bonus credits, loyalty points. Of course, if it isn’t your lucky day, the casino will leave you empty-handed.

I would simply like to remind you that every offer has specific bonus terms you’ll need to respect. So, read the fine print before using the promotion to avoid any surprises.

Finally, I was happy to see that Jackpot City had a well-developed loyalty program. In addition to the welcome bonus, each player gets 2,500 loyalty points upon the sign up process, which I found more than enough to kickstart the adventure.

As you keep playing, you’ll collect more points and advance through the levels (bronze, silver, gold, platinum, diamond, and privé). Each new level brings more rewards and benefits, such as extra bonus funds, higher withdrawal limits, additional promotions, etc.

From my experience, efficient customer support is an integral part of any online casino, which is why I always test it out before creating an account. Luckily, the Jackpot City live chat support was available even though I hadn’t yet become a member.

I didn’t have to wait long to receive a response, and the agent was professional but friendly. I particularly liked that the customer service team was at my disposal 24/7, meaning I could contact them at any given moment, and someone would be there to help me out. However, if you don’t have any urgent problems, you can send an email — it shouldn’t take them too long to respond.

Of course, I also went through the FAQ section, which I found to be a little lacklustre. Still, you could find answers to some basic questions without having to contact customer support.