Review of JackpotCity Casino

Updated 9 May 2024
Payout 1-7 days
Win Rate 98.01%
$1600 + 80 Free Spins for $1
Overall Rating
License and Security
Device Optimisation
Gaming Experience
Bonus Offers
Customer Support

General Info

Malta Gaming Authority, Kahnawake Gaming Commission
Launched in
Minimal Deposit
Minimal Withdrawal


+Live Casino option
+Instant play possibility
+Mobile Compatibility
+High-security thanks to SSL encryption
+eCogra approval


Not available for players in the US and UK
High wagering requirements on the sign up bonus
The welcome bonus is only granted to slot players



Deposit methods

EcoPayz EcoCard


Jackpot City Casino Review

Support Email[email protected]
Parent CompanyBaytree Limited
CEONot Published
VPNNot allowed


Jackpot City is not a new name in the online gambling world. Launched in 1998 with the approval of the Malta Gaming Authority, the operator primarily focused on the European market. However, as the industry evolved, so did Jackpot City’s customer base.

Today, the Baytree Ltd-owned casino operates under the Kahnawake Gaming Commission licence and caters to players worldwide, including Canadians.

Jackpot City hosts an all-encompassing game collection provided by industry-leading software developers — Microgaming and Evolution. Newly registered players will gain access to an attractive welcome bonus of up to $1,600 on their first four deposits.

To learn more about the operator, games, payments, and the overall experience, read the detailed Jackpot City review.

License and Security

Jackpot City is owned and operated by Baytree Ltd, a Maltese company with two gambling licences — one from the Malta Gaming Authority and Kahnawake Gaming Commission. Apart from Jackpot City, the company also owns other equally successful online casinos that offer an enticing and fun gambling experience to their customers.

To ensure players’ safety, Jackpot City employs advanced SSL encryption technology. The casino also holds an eCOGRA certificate that attests to the games’ fairness and randomness.

Expert’s comment
When reviewing an online casino, the first thing I do is answer the most common question, in this case — “Is Jackpot City casino legal?” With just a couple of clicks, I discovered that not only is Jackpot City legal, but it holds two gambling licences issued by Malta Gaming Authority and Kahnawake Gaming Commission.

Having approval from these institutions means the casino abides by strict rules and respects all regulations. That way, players know they can relax and enjoy a safe gambling experience.

What’s more, the casino uses industry-standard SSL encryption that maintains all transactions and information private and secure.

I discovered that Jackpot City also holds an eCOGRA certificate for fairness, meaning all games are regularly subject to tests that ensure they provide unexpected results. Finally, I was happy to see that the operator cooperates with organizations like BeGambleAware and Gambling Therapy that help people with gambling problems.

License and Security
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How to Join Jackpot City Casino

registration at jackpot city
Joining Jackpot City Casino is a straightforward process. Here’s a quick guide to get you started on their website:

  1. Visit the Jackpot City Online Casino website.
  2. Look for the ‘Sign Up’ button located at the top of the homepage.
  3. Complete the registration form by entering your desired username, email address, date of birth, full name, gender, and other required details.
  4. Once you’ve filled in your information, click the ‘Register’ button.
  5. After registering, you can claim the Jackpot City welcome bonus and start enjoying your favorite games!

With these five easy steps, you’ll be all set to explore the exciting world of Jackpot City Casino.

Bonuses at Jackpot City Casino

Upon completed registration, Jackpot City members can simply log in and access their accounts. From there, members can easily get a $10 deposit casino bonus or more and acquire the welcome package of up to $1,600.

Instead of taking a traditional route and serving its players with a packed Promotions section, Jackpot City got creative and introduced the Bonus Wheel. After using the welcome offer, players will unlock the wheel that they can spin every four hours. Some of the promotions you can collect include free spins, loyalty points, bonus credits, but you could also win nothing.

Welcome Bonus

jackpotcity welcome bonus
Jackpot City Casino rolls out the red carpet for new customers with a generous welcome offer. Here’s what you can expect when you sign up:

First Deposit💰 $400Get a match bonus of $400 with your initial deposit.
Second Deposit💰 $400Deposit $200 to receive another $400, essentially a 100% match bonus.
Third Deposit💰 $400A third deposit also brings you $400.
Fourth Deposit💰 $400Completing your fourth deposit rewards you with an additional $400.

This means you can receive up to C$1600 in total bonuses across your first four deposits. The minimum deposit is CAN$10, and an x70 wagering requirement applies.

Also, for just C$1, new players can kickstart their Jackpot City experience with 80 Welcome Free Spins. This bonus carries a 200x wagering requirement.

Bonus Wheel

Unlike many online casinos, Jackpot City features the Bonus Wheel promotion. This unique wheel pops up occasionally, offering registered players the chance to win amazing prizes without the need for gameplay. Even those with a Jackpot City Casino joining offer can participate in spinning this lucky wheel.

Daily Deal

Regular players at Jackpot City Casino are treated to a plethora of daily deals. These include a variety of prizes such as free cash or free spins. Each player receives unique bonus offers, like the special Jackpot City Birthday bonus.

Match Promotions

For loyal patrons who visit the casino daily, Jackpot City offers special Match Promotions. These promotions are tailored on a weekly and midweek basis, including rewards like free spins, free cash, and discount codes. To be eligible for these promotions, players must engage in real money play.

Expert’s comment
When I accessed the official website, I found that the Promotions section only featured the welcome bonus. However, after completing the sign up process, I learned that Jackpot City had a different approach to the ongoing bonuses.

But let’s start from the top. While I expected to see the usual suspects like free spins or a no deposit bonus, Jackpot City went with another option. New players are eligible for a hefty welcome bonus of up to $1,600 on their first four deposits. The package comprises four deposit match offers of 100% up to $400.

As for bonus terms, here are the most important ones — you need to opt-in and make a minimum deposit of $10 or more. The bonus will be up for grabs for seven days after the registration — afterwards, it will expire. Finally, before you can withdraw the winnings, you’ll have to meet the wagering requirements of 70x — quite high for any online casino in my opinion.

However, I enjoyed the fact the Jackpot City introduced a creative way for players to acquire other bonuses. The “Bonus Wheel” activates as soon as you use the welcome bonus. If you have money on balance, you can spin the wheel every four hours and collect some of the low deposit casino promotions — free spins, bonus credits, loyalty points. Of course, if it isn’t your lucky day, the casino will leave you empty-handed.

I would simply like to remind you that every offer has specific bonus terms you’ll need to respect. So, read the fine print before using the promotion to avoid any surprises.

Finally, I was happy to see that Jackpot City had a well-developed loyalty program. In addition to the welcome bonus, each player gets 2,500 loyalty points upon the sign up process, which I found more than enough to kickstart the adventure.

As you keep playing, you’ll collect more points and advance through the levels (bronze, silver, gold, platinum, diamond, and privé). Each new level brings more rewards and benefits, such as extra bonus funds, higher withdrawal limits, additional promotions, etc.

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Jackpot City Casino’s VIP and Loyalty Programs

loyalty jackpot city
Jackpot City Casino is renowned for its array of promotions and bonuses, with the Loyalty Award System being a highlight. Every bet placed on any online casino game earns loyalty points, progressing you through the ranks without the need for coupons. The ranks are as follows:

  • Bronze
  • Silver
  • Gold
  • Platinum
  • Diamond
  • Privé

The more points you accumulate, the higher your rank and the greater the benefits, including access to exclusive Jackpot City online casino bonus funds. Currently, there isn’t a ‘refer-a-friend’ offer, but with ongoing developments, this may change in the future.

Deposit and Payout

payment methods at jackpot city
To play real money casino games and withdraw winnings, you need to fund an account. Thankfully, Jackpot City features a range of safe and reputable payment providers:

Almost all payment methods provide deposit and withdrawal services, making it easy for players to fund the account and cash out the winnings. The minimum deposit is $5, while the maximum amount depends on the banking system you’re using.

💳 VisaC$20No Fee1-5 days
💳 MasterCardC$20No Fee1-5 days
🔒 PaysafecardC$20No Fee1-5 days
💼 MuchbetterC$20No Fee1-5 days
🌐 NeosurfC$20No Fee1-5 days
💸 iDebitC$20No Fee1-5 days
🏧 Insta DebitC$20No Fee1-5 days
📝 EcheckC$20No Fee1-5 days


Withdrawing winnings at JackpotCity Casino is designed to be smooth and straightforward. The casino provides a range of payment methods with low minimum withdrawal amounts and no hidden fees. Fast processing times and generous withdrawal limits ensure a convenient experience for players.

📝 EcheckC$20No Fee1-3 daysC$20,000
💳 VisaC$20No Fee1-3 daysC$20,000
💼 MuchbetterC$20No Fee24-48 hoursC$20,000
💸 iDebitC$20No Fee24-48 hoursC$20,000
🏧 Insta DebitC$20No Fee24-48 hoursC$20,000


Expert’s comment
Before you can claim a welcome bonus, you need to register an account. By filling out the form with the necessary details, you’ll become a Jackpot City member and gain access to all its fantastic features.

When it’s time to deposit funds into your account, you may be required to provide proof of identity, such as a copy of your ID, passports, or driver’s licence. You won’t need to worry about sharing personal details — the casino abides by strict KYC regulations and will in no way misuse the information you provide.

As far as payments go, the casino won’t charge fees to your deposits. However, I discovered that withdrawals of less than $500 are subject to a $5 fee, which was slightly disappointing.

When it’s time to top up your account, note that the minimum transfer amount is $10, which allows you to trigger the welcome bonus. All deposits are processed instantly, regardless of the payment method you opt for. On the other hand, withdrawals take longer, sometimes up to six business days. So, be mindful when choosing the preferred banking system.

Speaking of withdrawals, you’ll need to provide proof of identity before cashing out the winnings. Even if the casino doesn’t demand that upon registration, it’s an obligatory step that ensures the money goes to the right person.

Deposit and Payout
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Selection of Games at Jackpot City

slots at jackpot city
As the name suggests, Jackpot City houses over a dozen progressive jackpots that generate some jaw-dropping prizes. But that’s not all the casino has in store. Once you access the game lobby, you’ll find the best slots, table games, video poker from Microgaming and its partners, and live dealer games from Evolution.

Some standout titles include Mega Moolah, Thunderstruck II, Immortal Romance, Mermaids Millions, Break Da Bank Again, etc. The game lobby boasts over 450 titles, meaning you’ll have plenty of options to try out, mainly because the casino offers free play.

TypeNumber of gamesMost popular
Slots300+Immortal Romance
Roulette13Multi Wheel European Roulette Gold
Blackjack40+Blackjack Vegas Downtown
Table Games25+Caribbean Stud
Video Poker12Aces and Faces Power Poker

Jackpot City Casino ensures that the thrill of online casino gaming is always at your fingertips, thanks to their mobile platform compatibility. Whether you’re on the move or away from your desktop, you can immerse yourself in online casino entertainment wherever there’s network coverage.

Our detailed table offers an in-depth look at the competitive payout rates across various game categories. It covers everything from classic online slots to video poker, and from roulette to blackjack, highlighting the percentage ranges indicative of potential player returns.

Type of Games% Payout
🎰 Classic Slots93.53% – 95.46%
📹 Video Slots90.63% – 94.17%
🎴 Video Poker95.86% – 98.14%
♠️ Blackjack95.45% – 99.63%
🎲 Table games93.62% – 98.16%
🎁 Scratch Cards93.41% – 98.53%
🏆 Roulette96.53% – 98.71%

It’s important to mention a limitation within Jackpot City Casino’s gaming library. Not every game is available for instant play through a browser. Some games require the download and local installation of software on your computer to access the full suite of casino offerings.

Dive into the world of online casino gaming, where each game’s unique features and rewards are at the forefront. Our informative table showcases a variety of exciting game titles, detailing their special characteristics, Return to Player (RTP) percentages, and associated bonuses.

Name of gamesFeaturesRTP
📚 Book of DeadRTP range, Scatter symbols, Wild Symbol94.25%
🍇 Jammin’ JarsRTP range, Sticky Wilds95.25%
🧜‍♀️ Book Of SirensRTP range, Scatter symbols, Wild Symbol96.14%
💰 Stolen TreasuresBonus Symbols, RTP Range, Wild Symbol94.70%
✨ StarburstRTP Range, Spreading Wilds or Wild Rush, Starburst Mechanic, Wild Symbol96.09%


Expert’s comment
Players searching for an all-encompassing gaming experience should consider opening a Jackpot City account. The casino houses over 450 titles from industry-leading software providers — Microgaming and Evolution.

Until I created one, I could only see the available titles but not play them. Upon registering, I gained access to the game lobby, where I discovered I could play free games, in the so-called “demo” mode. That feature allowed me to try out some products before investing real money.

Although slots dominate the game portfolio, I also uncovered various table games, including different blackjack, baccarat, and roulette variants. Video poker is also a part of the Jackpot City game collection, which I particularly appreciated.

Given the casino’s name, I was anxious to explore the “Jackpots” section. At the time of writing this Jackpot City casino review, I found 16 progressive jackpots whose prizes ranged between a couple of thousand to multi-million-dollar rewards featured in “Wheel of Wishes,” “Sherlock and Moriarty Wowpot!”, “African Legends,” etc.

Players looking for real casino action will enjoy the range of live dealer titles, including live poker, baccarat, roulette, blackjack, and some specialty games, such as “Money Wheel” and “Fortune Finder.”

I would be remiss if I failed to mention that the RTP of Jackpot City games ranges from 94.20% to 98.01%, meaning the casino offers high payout rates to its players.

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Device Optimisation

jackpot city mobile version
Thanks to the ever-evolving technology, players can now enjoy Jackpot City on the go. In addition to the instant-play desktop platform, the casino also offers mobile play to its customers. Even though casino members can access the platform via their mobile browsers, Jackpot City also has standalone apps for iOS and Android devices.

While the iOS app is available in the App Store, Android users will have to download it directly from the website. Still, it’s a hassle-free process that allows you to play your favourite games on the go.

🤖 Android AppDownload on Google Play
🌟 Google Play Reviews100+
📱 ProviderSuper slots casino
⬇️ Downloads100+
🍏 iOS AppDownload on App Store
🌟 App Store Rating2.1
📊 App Store Reviews45
📱 ProviderSugarbush Worx (Pty) Ltd
💾 Size12.3 MB
🔗 CompatibilityiPhone Requires iOS 14.0 or later.
iPad Requires iPadOS 14.0 or later.
iPod touch Requires iOS 14.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.


Payout Speed, Security and Player Protection

JackpotCity Online Casino operates at the highest level of fairness and is regulated by two distinct bodies. For Canadian players, the casino is governed by the Gaming Legislation of the Mohawk Territory of Kahnawake. For international players, the casino falls under the jurisdiction of the Government of Malta, holding a license from the Maltese Gaming Authorities. This dual regulation underscores the casino’s commitment to fair and secure gaming practices for all players.

Deposit LimitsAdjustable
Activity LimitationsAvailable
Self ExclusionAvailable
Protection of MinorsGuaranteed
Problem Gambling OrganisationsGamble Aware, Gambling Therapy
Encryption256 Bit
Licence number00812
RTP AnalysiseCOGRA
Anti Money LaunderingID Verification

Customer Support

The Jackpot City customer service is available 24/7. If you need any assistance, you could contact them via email and live chat. Alternatively, you can visit a decent FAQ section containing answers to the most common questions.

To get in touch with the support team, simply select the Contact Us option, and a live chat box will appear. Alternatively, you can fill out a form and send an email. The usual response time is 48 hours.

💬 Live ChatYes
📞 Contact numberNo
📝 Contact FormNo
✉️ Email[email protected]
⏱️ Average response time1-60 minutes
Expert’s comment
From my experience, efficient customer support is an integral part of any online casino, which is why I always test it out before creating an account. Luckily, the Jackpot City live chat support was available even though I hadn’t yet become a member.

I didn’t have to wait long to receive a response, and the agent was professional but friendly. I particularly liked that the customer service team was at my disposal 24/7, meaning I could contact them at any given moment, and someone would be there to help me out. However, if you don’t have any urgent problems, you can send an email — it shouldn’t take them too long to respond.

Of course, I also went through the FAQ section, which I found to be a little lacklustre. Still, you could find answers to some basic questions without having to contact customer support.

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Jackpot City stood the test of time and became one of the most popular online casinos in Canada. With a wide range of top-class slots and table games, the operator gathers all casino enthusiasts and gives them an engaging gambling adventure.

The two gambling licences and the eCOGRA certificate ensure a fair and safe gaming environment. Best of all, players have access to rewarding progressive jackpots whose prizes can reach millions of dollars. After all, the casino is named Jackpot City for a reason.

Jackpot City Casino Players' Reviews

Pat Filek

Pat Filek

Won a good chunk on my first deposit. You do have to play a fair bit with the money before you can withdraw but was worth it. Up a sizeable amount for me, took 5 business days to be cashed out but otherwise no issues.


Like this.. I had no Problems the team. Are great service was fine... Fast payment. I got a email with a positive greeting... Cheers team Leo 👍


I had a great experience on this casino. I won a 10,000 jackpot and cashed out with no problems and received my winnings two days later I made withdrawals from this casino before never did have a issue with it this is my all time favourite casino!
Written By
Brian Morin Casino Reviewer, Content Editor
Brian works in iGaming since 2018 reviewing online casinos, writing guides, and trying new games and strategies. His rich experience in gambling helps the Casinosters team provide you with honest reviews, profitable bonuses, and rewards. Brian is a big fan of video slots and traditional casino card games.


How do I sign up for Jackpot City Casino?
To sign up, visit the Jackpot City Casino website, click the ‘Sign Up’ button, and fill in the necessary personal information. Complete the registration process by following the prompts.
Are there welcome bonuses for new players at Jackpot City Casino?
Yes, Jackpot City Casino offers welcome bonuses for new players, which may include match bonuses on initial deposits. Check their website for the latest offers and terms.
Can I play games on my mobile device at Jackpot City Casino?
Yes, Jackpot City Casino offers a mobile app compatible with both iOS and Android devices, enabling players to enjoy games on the go.
What types of games are available at Jackpot City Casino?
The casino offers a wide range of games including various slot machines, progressive jackpots, table games like blackjack and roulette, and live dealer games.
What are the deposit methods at Jackpot City Casino?
Jackpot City Casino supports multiple deposit methods, including credit/debit cards, e-wallets, and bank transfers. Check their banking page for a full list.
User reviews of Jackpot City Casino
Rated by 5 users
User`s avatar
3 months ago

It's okay, with lots of games and you can bet small or deposit just $10. I've spent a lot here, mostly without winning much back. the one time I did withdraw, I ended up playing it away

The bonus wagering requirements are tough, and you need to deposit $50 to withdraw. I'd rather play at other casinos, but this one has a nice game selection and a user-friendly interface

  • user-friendly interface
  • nice game selection
User`s avatar
3 months ago

I really don't think Jackpot City should be on the warning list here. I'm saying this from my own experience, having been a member at this casino for over 10 years. I've had probably more than 50 withdrawals and never faced a single issue. It honestly surprises me to see this casino on the warning list

  • Good game selection
  • Quick withdrawls
  • Excellent customer service
User`s avatar
philip g.
4 months ago

I've made a few deposits over the last two weeks and didn't win much, but at least they let me play. On average, the wins I got never really went above what I deposited
so, if you put in the minimum 10$, you might get up to 20-30$ if you're lucky. but you need at least 50$ to make a withdrawal, so it's kind of a dead end if you're playing with small amounts

  • Large jackpot games
  • Simple responsible gaming options
  • Long verification
User`s avatar
4 months ago

I had an issue recently and they refunded my money super quick, which was awesome. it made me feel respected. plus the chat support was pretty good too

  • good support
User`s avatar
4 months ago

I love that you get a free spin every day and the daily money wheel games are pretty cool, but the $50 minimum for withdrawals is a bummer. If I put in $20 and win $40, I just have to keep playing since I can't withdraw yet. That's the only downside for me, but being able to deposit as low as $5 is great – I'm all for depositing low and aiming for a high win

  • wide range of games
  • convenient payment methods
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Review of JackpotCity Casino