Review of JackpotCity Casino
General Info
Pros
Cons
Currencies
Deposit methods
Screenshots
Jackpot City Casino Review
Jackpot City is not a new name in online gambling. Launched in 1998 with the approval of the Malta Gaming Authority, the operator primarily focused on the European market. However, as the industry evolved, so did Jackpot City’s customer base.
Today, the Baytree Ltd-owned casino operates under the Kahnawake Gaming Commission licence and caters to players worldwide, including Canadians.
Jackpot City hosts an all-encompassing game collection provided by industry-leading software developers — Microgaming and Evolution. Newly registered players will gain access to an attractive welcome bonus of up to $1,600 on their first four deposits.
To learn more about the operator, games, payments, and the overall experience, read the detailed Jackpot City Canada review.
| 🎰 Feature | 📜 Description |
|---|---|
| Casino Games | 450+ |
| Languages | English, Spanish, Italian, German, Greek |
| Owner | Baytree Interactive Ltd |
| Live Chat | Yes ✅ |
| SSL Certificate | 128-Bit Encryption |
| Games | Slots, Roulette, Blackjack, Baccarat, Video Poker, Live Сasino, Bingo, Craps, Scratchcards |
| Support Email | [email protected] |
License and Security
Jackpot City is owned and operated by Baytree Ltd, a Maltese company with two gambling licences — one from the Malta Gaming Authority and Kahnawake Gaming Commission. Apart from Jackpot City, the company also owns other equally successful online casinos that offer an enticing and fun gambling experience to their customers.
To ensure players’ safety, Jackpot City employs advanced SSL encryption technology. The casino also holds an eCOGRA certificate that attests to the games’ fairness and randomness.
Having approval from these institutions means the casino abides by strict rules and respects all regulations.
What’s more, the casino uses industry-standard SSL encryption that maintains all transactions and information private and secure.
I discovered that Jackpot City also holds an eCOGRA certificate for fairness, meaning all games are regularly subject to tests that ensure they provide unexpected results. Finally, I was happy to see that the operator cooperates with organizations like BeGambleAware and Gambling Therapy that help people with gambling problems.
How to Join Jackpot City Casino
Jackpot City registration is a straightforward process. Here’s a quick guide to get you started on their website:
- Visit the Jackpot City Online Casino website.
- Look for the ‘Sign Up’ button located at the top of the homepage.
- Complete the registration form by entering your desired username, email address, date of birth, full name, gender, and other required details.
- Once you’ve filled in your information, click the ‘Register’ button.
- After registering, you can claim the Jackpot City welcome bonus and start enjoying your favourite games!
With these five easy steps, you’ll be all set to explore the exciting world of Jackpot City Casino.
With these five easy steps, you’ll be all set to explore the exciting world of Jackpot City Casino.
Jackpot City Bonus Offers
Upon completing registration, Jackpot City members can simply log in and access their accounts. From there, members can easily get a $10 deposit casino bonus or more and acquire a welcome package of up to $1,600.
Instead of taking a traditional route and serving its players with a packed Promotions section, Jackpot City got creative and introduced the Bonus Wheel. After using the welcome offer, players will unlock the wheel that they can spin every four hours. Some of the promotions you can collect include free spins, loyalty points, and bonus credits, but you could also win nothing.
Jackpot City Sign Up Bonus
Jackpot City Casino rolls out the red carpet for new customers with a generous welcome offer. Here’s what you can expect when you sign up:
| Deposit | Bonus | Details |
|---|---|---|
| First Deposit | 💰 $400 | Get a match bonus of $400 with your initial deposit. |
| Second Deposit | 💰 $400 | Deposit $200 to receive another $400, essentially a 100% match bonus. |
| Third Deposit | 💰 $400 | A third deposit also brings you $400. |
| Fourth Deposit | 💰 $400 | Completing your fourth deposit rewards you with an additional $400. |
This means you can receive up to C$1600 in total bonuses across your first four deposits. The minimum deposit is C$10, and a x70 wagering requirement applies.
Also, for just C$1, new players can kickstart their Jackpot City experience with 80 Welcome Free Spins. This bonus carries a 200x wagering requirement.
Jackpot City Bonus Wheel
Unlike many online casinos, Jackpot City features the Bonus Wheel promotion. This unique wheel pops up occasionally, offering registered players the chance to win amazing prizes without the need for gameplay. Even those with a Jackpot City Casino joining offer can participate in spinning this lucky wheel.
Daily Deal
Regular players at Jackpot City Casino are treated to a plethora of daily deals. These include a variety of prizes such as free cash or free spins. Each player receives unique bonus offers, like the special Jackpot City Birthday bonus.
Match Promotions
For loyal patrons who visit the casino daily, Jackpot City offers special Match Promotions. These promotions are tailored on a weekly and midweek basis, including rewards like free spins, free cash, and discount codes. To be eligible for these promotions, players must engage in real money play.
But let’s start from the top. While I expected to see the usual suspects like free spins or a no deposit bonus, Jackpot City went with another option. New players are eligible for a hefty welcome bonus of up to $1,600 on their first four deposits. The package comprises four deposit match offers of 100% up to $400.
As for bonus terms, here are the most important ones — you need to opt-in and make a minimum deposit of $10 or more. The bonus will be up for grabs for seven days after the registration — afterwards, it will expire. Finally, before you can withdraw the winnings, you’ll have to meet the wagering requirements of 70x — quite high for any online casino in my opinion.
However, I enjoyed the fact that Jackpot City introduced a creative way for players to acquire other bonuses. The “Bonus Wheel” activates as soon as you use the welcome bonus. If you have money on balance, you can spin the wheel every four hours and collect some of the low deposit casino promotions — free spins, bonus credits, and loyalty points. Of course, if it isn’t your lucky day, the casino will leave you empty-handed.
I would simply like to remind you that every offer has specific bonus terms you’ll need to respect. So, read the fine print before using the promotion to avoid any surprises.
Finally, I was happy to see that Jackpot City had a well-developed loyalty program. In addition to the welcome bonus, each player gets 2,500 loyalty points upon the sign up process, which I found more than enough to kickstart the adventure.
As you keep playing, you’ll collect more points and advance through the levels (bronze, silver, gold, platinum, diamond, and privé). Each new level brings more rewards and benefits, such as extra bonus funds, higher withdrawal limits, additional promotions, etc.
Jackpot City Casino’s VIP and Loyalty Programs
Jackpot City Casino is renowned for its array of promotions and bonuses, with the Loyalty Award System being a highlight. Every bet placed on any online casino game earns loyalty points, progressing you through the ranks without the need for coupons. The ranks are as follows:
- Bronze
- Silver
- Gold
- Platinum
- Diamond
- Privé
The more points you accumulate, the higher your rank and the greater the benefits, including access to exclusive Jackpot City online casino bonus funds. Currently, there isn’t a ‘refer-a-friend’ offer, but with ongoing developments, this may change in the future.
Deposit and Payout
To play real money casino games and withdraw winnings, you need to fund an account. Thankfully, Jackpot City features a range of safe and reputable payment providers:
Almost all payment methods provide deposit and withdrawal services, making it easy for players to fund the account and cash out the winnings. The minimum deposit is $5, while the maximum amount depends on the banking system you’re using.
| PAYMENT METHOD | MINIMAL DEPOSIT | FEE | PROCESSING TIME |
|---|---|---|---|
| 💳 Visa | C$20 | No Fee | 1-5 days |
| 💳 MasterCard | C$20 | No Fee | 1-5 days |
| 🔒 Paysafecard | C$20 | No Fee | 1-5 days |
| 💼 Muchbetter | C$20 | No Fee | 1-5 days |
| 🌐 Neosurf | C$20 | No Fee | 1-5 days |
| 💸 iDebit | C$20 | No Fee | 1-5 days |
| 🏧 Insta Debit | C$20 | No Fee | 1-5 days |
| 📝 Echeck | C$20 | No Fee | 1-5 days |
Withdrawing winnings at JackpotCity Casino is designed to be smooth and straightforward. The casino provides a range of payment methods with low minimum withdrawal amounts and no hidden fees. Fast processing times and generous withdrawal limits ensure a convenient experience for players.
| PAYMENT METHOD | MINIMAL WITHDRAWAL | FEE | WITHDRAWAL TIME | WITHDRAWAL LIMITS |
|---|---|---|---|---|
| 📝 Echeck | C$20 | No Fee | 1-3 days | C$20,000 |
| 💳 Visa | C$20 | No Fee | 1-3 days | C$20,000 |
| 💼 Muchbetter | C$20 | No Fee | 24-48 hours | C$20,000 |
| 💸 iDebit | C$20 | No Fee | 24-48 hours | C$20,000 |
| 🏧 Insta Debit | C$20 | No Fee | 24-48 hours | C$20,000 |
When it’s time to deposit funds into your account, you may be required to provide proof of identity, such as a copy of your ID, passports, or driver’s licence. You won’t need to worry about sharing personal details — the casino abides by strict KYC regulations and will in no way misuse the information you provide.
As far as payments go, the casino won’t charge fees to your deposits. However, I discovered that Jackpot City withdrawal of less than $500 is subject to a $5 fee, which was slightly disappointing.
When it’s time to top up your account, note that the minimum transfer amount is $10, which allows you to trigger the welcome bonus. All deposits are processed instantly, regardless of the payment method you opt for. On the other hand, withdrawals take longer, sometimes up to six business days. So, be mindful when choosing the preferred banking system.
Speaking of withdrawals, you’ll need to provide proof of identity before cashing out the winnings. Even if the casino doesn’t demand that upon registration, it’s an obligatory step that ensures the money goes to the right person.
Selection of Games at Jackpot City
As the name suggests, Jackpot City houses over a dozen progressive jackpots that generate some jaw-dropping prizes. But that’s not all the casino has in store. Once you access the game lobby, you’ll find the best slots, table games, video poker from Microgaming and its partners, and live dealer games from Evolution.
Some standout titles include Mega Moolah, Thunderstruck II, Immortal Romance, Mermaids Millions, Break Da Bank Again, etc. The game lobby boasts over 450 titles, meaning you’ll have plenty of options to try out, mainly because the casino offers free play.
| Type | Number of games | Most popular |
|---|---|---|
| Slots | 300+ | Immortal Romance |
| Roulette | 13 | Multi Wheel European Roulette Gold |
| Blackjack | 40+ | Blackjack Vegas Downtown |
| Table Games | 25+ | Caribbean Stud |
| Video Poker | 12 | Aces and Faces Power Poker |
Jackpot City Casino ensures that the thrill of online casino gaming is always at your fingertips, thanks to their mobile platform compatibility. Whether you’re on the move or away from your desktop, you can immerse yourself in online casino entertainment wherever there’s network coverage.
Our detailed table offers an in-depth look at the competitive payout rates across various game categories. It covers everything from classic online slots to video poker, and from roulette to blackjack, highlighting the percentage ranges indicative of potential player returns.
| Type of Games | % Payout |
|---|---|
| 🎰 Classic Slots | 93.53% – 95.46% |
| 📹 Video Slots | 90.63% – 94.17% |
| 🎴 Video Poker | 95.86% – 98.14% |
| ♠️ Blackjack | 95.45% – 99.63% |
| 🎲 Table games | 93.62% – 98.16% |
| 🎁 Scratch Cards | 93.41% – 98.53% |
| 🏆 Roulette | 96.53% – 98.71% |
It’s important to mention a limitation within Jackpot City Casino’s gaming library. Not every game is available for instant play through a browser. Some games require the download and local installation of software on your computer to access the full suite of casino offerings.
Our informative table showcases a variety of exciting game titles, detailing their special characteristics, Return to Player (RTP) percentages, and associated bonuses.
| Name of games | Features | RTP |
|---|---|---|
| 📚 Book of Dead | RTP range, Scatter symbols, Wild Symbol | 94.25% |
| 🍇 Jammin’ Jars | RTP range, Sticky Wilds | 95.25% |
| 🧜♀️ Book Of Sirens | RTP range, Scatter symbols, Wild Symbol | 96.14% |
| 💰 Stolen Treasures | Bonus Symbols, RTP Range, Wild Symbol | 94.70% |
| ✨ Starburst | RTP Range, Spreading Wilds or Wild Rush, Starburst Mechanic, Wild Symbol | 96.09% |
Until I created one, I could only see the available titles but not play them. Upon registering, I gained access to the game lobby, where I discovered I could play free games, in the so-called “demo” mode. That feature allowed me to try out some products before investing real money.
Although slots dominate the game portfolio, I also uncovered various table games, including different blackjack, baccarat, and roulette variants. Video poker is also a part of the Jackpot City game collection, which I particularly appreciated.
Given the casino’s name, I was anxious to explore the “Jackpots” section. At the time of writing this Jackpot City casino review, I found 16 progressive jackpots whose prizes ranged between a couple of thousand to multi-million-dollar rewards featured in “Wheel of Wishes,” “Sherlock and Moriarty Wowpot!”, “African Legends,” etc.
Players looking for real casino action will enjoy the range of live dealer titles, including live poker, baccarat, roulette, blackjack, and some specialty games, such as “Money Wheel” and “Fortune Finder.”
I would be remiss if I failed to mention that the RTP of Jackpot City games ranges from 94.20% to 98.01%, meaning the casino offers high payout rates to its players.
Device Optimisation
Thanks to the ever-evolving technology, players can now enjoy Jackpot City on the go. In addition to the instant-play desktop platform, the casino also offers mobile play to its customers. Even though casino members can access the platform via their mobile browsers, Jackpot City also has standalone apps for iOS and Android devices.
While the iOS app is available in the App Store, Android users will have to download it directly from the website. Still, it’s a hassle-free process that allows you to play your favourite games on the go.
| FEATURE | DETAILS |
|---|---|
| 🤖 Android App | Download on Google Play |
| 🌟 Google Play Reviews | 100+ |
| 📱 Provider | Super slots casino |
| ⬇️ Downloads | 100+ |
| 🍏 iOS App | Download on App Store |
| 🌟 App Store Rating | 2.1 |
| 📊 App Store Reviews | 45 |
| 📱 Provider | Sugarbush Worx (Pty) Ltd |
| 💾 Size | 12.3 MB |
| 🔗 Compatibility | iPhone Requires iOS 14.0 or later. iPad Requires iPadOS 14.0 or later. iPod touch Requires iOS 14.0 or later. Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later. |
Payout Speed, Security and Player Protection
JackpotCity Online Casino operates at the highest level of fairness and is regulated by two distinct bodies. For Canadian players, the casino is governed by the Gaming Legislation of the Mohawk Territory of Kahnawake. For international players, the casino falls under the jurisdiction of the Government of Malta, holding a license from the Maltese Gaming Authorities. This dual regulation underscores the casino’s commitment to fair and secure gaming practices for all players.
| Deposit Limits | Adjustable |
| Activity Limitations | Available |
| Self Exclusion | Available |
| Protection of Minors | Guaranteed |
| Problem Gambling Organisations | Gamble Aware, Gambling Therapy |
| Encryption | 256 Bit |
| Licence number | 00812 |
| IT-Security | Cloudflare |
| RTP Analysis | eCOGRA |
| Anti Money Laundering | ID Verification |
Customer Support
The Jackpot City customer service is available 24/7. If you need any assistance, you could contact them via email and live chat. Alternatively, you can visit a decent FAQ section containing answers to the most common questions.
To get in touch with the support team, simply select the Contact Us option, and a live chat box will appear. Alternatively, you can fill out a form and send an email. The usual response time is 48 hours.
| CONTACT METHOD | DETAILS |
|---|---|
| 💬 Live Chat | Yes |
| 📞 Contact number | No |
| 📝 Contact Form | No |
| ✉️ Email | [email protected] |
| ⏱️ Average response time | 1-60 minutes |
I didn’t have to wait long to receive a response, and the agent was professional but friendly. I particularly liked that the customer service team was at my disposal 24/7, meaning I could contact them at any given moment, and someone would be there to help me out. However, if you don’t have any urgent problems, you can send an email — it shouldn’t take them too long to respond.
Of course, I also went through the FAQ section, which I found to be a little lacklustre. Still, you could find answers to some basic questions without having to contact customer support.
Conclusion
Jackpot City stood the test of time and became one of the most popular online casinos in Canada. With a wide range of top-class slots and table games, the operator gathers all casino enthusiasts and gives them an engaging gambling adventure.
The two gambling licences and the eCOGRA certificate ensure a fair and safe gaming environment. Best of all, players have access to rewarding progressive jackpots whose prizes can reach millions of dollars. After all, the casino is named Jackpot City for a reason.
Jackpot City Casino Players' Reviews
Pat Filek
Leo
Megan
FAQs
the bonuses are okay not the best I’ve seen, but they do add a little extra.what could use some work is the customer service; a couple of times, I had to wait longer than I’d hoped for them to respond
So, I read a lot of bad reviews for JackpotCity, but honestly? My experience was much better. I won $200 and it's ebough for me
I like this casino but there are really few slots I would like to find something new and interesting
I do not recommend it to anyone. You cannot set a deposit or loss limit at the casino. At least Jackpot city withdrawals take several days to be approved. There was no way to close the game account.
- Support overwhelmed
- Payout is protracted
It's a good casino with a wide range of games. However, withdrawing your winnings may take much longer than you think. Live support is nice, but I know only a few who can help with your concerns.
- Live support
- Need a lot of effort to push the withdrawal request