Jackpot City Casino
Jackpot City Casino Review
|Support Email||[email protected]|
|Parent Company||Baytree Limited|
Jackpot City is not a new name in the online gambling world. Launched in 1998 with the approval of the Malta Gaming Authority, the operator primarily focused on the European market. However, as the industry evolved, so did Jackpot City’s customer base.
Today, the Baytree Ltd-owned casino operates under the Kahnawake Gaming Commission licence and caters to players worldwide, including Canadians.
Jackpot City hosts an all-encompassing game collection provided by industry-leading software developers — Microgaming and Evolution. Newly registered players will gain access to an attractive welcome bonus of up to $1,600 on their first four deposits.
To learn more about the operator, games, payments, and the overall experience, read the detailed Jackpot City review.
License and Security
Jackpot City is owned and operated by Baytree Ltd, a Maltese company with two gambling licences — one from the Malta Gaming Authority and Kahnawake Gaming Commission. Apart from Jackpot City, the company also owns other equally successful online casinos that offer an enticing and fun gambling experience to their customers.
To ensure players’ safety, Jackpot City employs advanced SSL encryption technology. The casino also holds an eCOGRA certificate that attests to the games’ fairness and randomness.
Having approval from these institutions means the casino abides by strict rules and respects all regulations. That way, players know they can relax and enjoy a safe gambling experience.
What’s more, the casino uses industry-standard SSL encryption that maintains all transactions and information private and secure.
I discovered that Jackpot City also holds an eCOGRA certificate for fairness, meaning all games are regularly subject to tests that ensure they provide unexpected results. Finally, I was happy to see that the operator cooperates with organizations like BeGambleAware and Gambling Therapy that help people with gambling problems.
Deposit and Payout
To play real money casino games and withdraw winnings, you need to fund an account. Thankfully, Jackpot City features a range of safe and reputable payment providers:
Almost all payment methods provide deposit and withdrawal services, making it easy for players to fund the account and cash out the winnings. The minimum deposit is $5, while the maximum amount depends on the banking system you’re using.
|Payment Method||Minimum Deposit||Fees||Processing Time|
As far as payouts are concerned, the minimum amount you can withdraw is $100. Unlike deposits that aren’t subject to any fees, payouts might be.
|Payment Method||Minimum Withdrawal||Fees||Processing Time|
|Visa||$100||None||1-3 business days|
But before you can even deposit funds, you’ll have to create an account. Fortunately, the registration process is straightforward and takes just a couple of moments to complete.
To become a Jackpot City member, click on the yellow Sign Up button. Once the registration form appears, fill it out with all the required details — name, address, email, date of birth, phone number. You’ll then create a username and a password and confirm the registration. Afterwards, you can opt-in for the welcome bonus, make a deposit, and collect the Jackpot City sign up offer.
When it’s time to deposit funds into your account, you may be required to provide proof of identity, such as a copy of your ID, passports, or driver’s licence. You won’t need to worry about sharing personal details — the casino abides by strict KYC regulations and will in no way misuse the information you provide.
As far as payments go, the casino won’t charge fees to your deposits. However, I discovered that withdrawals of less than $500 are subject to a $5 fee, which was slightly disappointing.
When it’s time to top up your account, note that the minimum transfer amount is $10, which allows you to trigger the welcome bonus. All deposits are processed instantly, regardless of the payment method you opt for. On the other hand, withdrawals take longer, sometimes up to six business days. So, be mindful when choosing the preferred banking system.
Speaking of withdrawals, you’ll need to provide proof of identity before cashing out the winnings. Even if the casino doesn’t demand that upon registration, it’s an obligatory step that ensures the money goes to the right person.
Payout Speed, Security and Player Protection
|Protection of Minors||Guaranteed|
|Problem Gambling Organisations||Gamble Aware, Gambling Therapy|
|Anti Money Laundering||ID Verification|
Thanks to the ever-evolving technology, players can now enjoy Jackpot City on the go. In addition to the instant-play desktop platform, the casino also offers mobile play to its customers. Even though casino members can access the platform via their mobile browsers, Jackpot City also has standalone apps for iOS and Android devices.
While the iOS app is available in the App Store, Android users will have to download it directly from the website. Still, it’s a hassle-free process that allows you to play your favourite games on the go.
As the name suggests, Jackpot City houses over a dozen progressive jackpots that generate some jaw-dropping prizes. But that’s not all the casino has in store. Once you access the game lobby, you’ll find the best slots, table games, video poker from Microgaming and its partners, and live dealer games from Evolution.
Some standout titles include Mega Moolah, Thunderstruck II, Immortal Romance, Mermaids Millions, Break Da Bank Again, etc. The game lobby boasts over 450 titles, meaning you’ll have plenty of options to try out, mainly because the casino offers free play.
|Type||Number of games||Most popular|
|Roulette||13||Multi Wheel European Roulette Gold|
|Blackjack||40+||Blackjack Vegas Downtown|
|Table Games||25+||Caribbean Stud|
|Video Poker||12||Aces and Faces Power Poker|
Until I created one, I could only see the available titles but not play them. Upon registering, I gained access to the game lobby, where I discovered I could play free games, in the so-called “demo” mode. That feature allowed me to try out some products before investing real money.
Although slots dominate the game portfolio, I also uncovered various table games, including different blackjack, baccarat, and roulette variants. Video poker is also a part of the Jackpot City game collection, which I particularly appreciated.
Given the casino’s name, I was anxious to explore the “Jackpots” section. At the time of writing this Jackpot City casino review, I found 16 progressive jackpots whose prizes ranged between a couple of thousand to multi-million-dollar rewards featured in “Wheel of Wishes,” “Sherlock and Moriarty Wowpot!”, “African Legends,” etc.
Players looking for real casino action will enjoy the range of live dealer titles, including live poker, baccarat, roulette, blackjack, and some specialty games, such as “Money Wheel” and “Fortune Finder.”
I would be remiss if I failed to mention that the RTP of Jackpot City games ranges from 94.20% to 98.01%, meaning the casino offers high payout rates to its players.
Upon completed registration, Jackpot City members can simply log in and access their accounts. From there, members can easily get a $10 deposit casino bonus or more and acquire the welcome package of up to $1,600.
Instead of taking a traditional route and serving its players with a packed Promotions section, Jackpot City got creative and introduced the Bonus Wheel. After using the welcome offer, players will unlock the wheel that they can spin every four hours. Some of the promotions you can collect include free spins, loyalty points, bonus credits, but you could also win nothing.
But let’s start from the top. While I expected to see the usual suspects like free spins or a no deposit bonus, Jackpot City went with another option. New players are eligible for a hefty welcome bonus of up to $1,600 on their first four deposits. The package comprises four deposit match offers of 100% up to $400.
As for bonus terms, here are the most important ones — you need to opt-in and make a minimum deposit of $10 or more. The bonus will be up for grabs for seven days after the registration — afterwards, it will expire. Finally, before you can withdraw the winnings, you’ll have to meet the wagering requirements of 70x — quite high for any online casino in my opinion.
However, I enjoyed the fact the Jackpot City introduced a creative way for players to acquire other bonuses. The “Bonus Wheel” activates as soon as you use the welcome bonus. If you have money on balance, you can spin the wheel every four hours and collect some of the low deposit casino promotions — free spins, bonus credits, loyalty points. Of course, if it isn’t your lucky day, the casino will leave you empty-handed.
I would simply like to remind you that every offer has specific bonus terms you’ll need to respect. So, read the fine print before using the promotion to avoid any surprises.
Finally, I was happy to see that Jackpot City had a well-developed loyalty program. In addition to the welcome bonus, each player gets 2,500 loyalty points upon the sign up process, which I found more than enough to kickstart the adventure.
As you keep playing, you’ll collect more points and advance through the levels (bronze, silver, gold, platinum, diamond, and privé). Each new level brings more rewards and benefits, such as extra bonus funds, higher withdrawal limits, additional promotions, etc.
The Jackpot City customer service is available 24/7. If you need any assistance, you could contact them via email and live chat. Alternatively, you can visit a decent FAQ section containing answers to the most common questions.
To get in touch with the support team, simply select the Contact Us option, and a live chat box will appear. Alternatively, you can fill out a form and send an email. The usual response time is 48 hours.
I didn’t have to wait long to receive a response, and the agent was professional but friendly. I particularly liked that the customer service team was at my disposal 24/7, meaning I could contact them at any given moment, and someone would be there to help me out. However, if you don’t have any urgent problems, you can send an email — it shouldn’t take them too long to respond.
Of course, I also went through the FAQ section, which I found to be a little lacklustre. Still, you could find answers to some basic questions without having to contact customer support.
Jackpot City stood the test of time and became one of the most popular online casinos in Canada. With a wide range of top-class slots and table games, the operator gathers all casino enthusiasts and gives them an engaging gambling adventure.
The two gambling licences and the eCOGRA certificate ensure a fair and safe gaming environment. Best of all, players have access to rewarding progressive jackpots whose prizes can reach millions of dollars. After all, the casino is named Jackpot City for a reason.
Jackpot City Casino Players' Reviews