Genesis Casino
General Info
Pros
Cons
Currencies
Deposit methods
Screenshots
Genesis Casino Overview
Genesis Casino features a unique astronomical theme and a bunch of high-quality features that are sure to attract all kinds of players. The casino was launched in 2019, and it is licensed and regulated by the UK Gambling Commission, Curacao, and Malta eGaming, three of the most renowned licencing bodies in the iGaming world.
New players who sign up for an account with Genesis Casino will have the opportunity to seize a 100% bonus of up to 300 free spins on Starburst Slot. With popular game titles from some of the best software developers in the industry, versatile bonuses, top-notch customer support, and a payout system, Genesis Casino promises an unforgettable gaming experience.
When you first enter the website, you are met with a bright and colourful homepage featuring an intuitive layout for easier navigation. Promotional banners displaying the latest bonus offers dominate the page with the game categories neatly lined up underneath. This online casino first appearance gives hope of getting lucky. We’re trying it in our Genesis Casino review, and hopefully, first appearances promises are a sign of better things to come.
License and Security
The most important thing about online casinos is whether they comply with the official gambling laws. When it comes to Genesis Casino, players have nothing to worry about as the operator holds gambling licences issued by two of the most notable regulating agencies in the world — the Malta Gaming Authority and the British Gambling Commission.
Whether you are a slot fan or a professional table game punter, you can rest assured that all the games Genesis Casino hosts have been verified for fairness in terms of payouts and RTP by eCOGRA. And if you are worried about sharing your personal and banking details with third parties, Genesis Casino will take care of that through SSL encryption.
Deposit and Payout
Supporting multiple deposits and payout systems is a sign that a casino is open to banking versatility. However, Genesis Casino has tried to compress its payment, deposit and withdrawal methods to the few popular ones to provide them with a higher number of transactions.
The various ways the casino deals with money are:
- Debit/ Credit Cards-MasterCard, Visa
- E-wallets- Neteller, Skrill, Astropay, Trustly, Giropay, Euteller, others
- Instant banking
- Fast Bank Transfers
Before you can deposit the funds for the first time, you need to sign up for an account with the casino. The registration process is simple and fast and can be done in a few steps, as outlined below:
- Go to the Genesis Casino website and click on the “Sign Up” button in the top right corner.
- Choose a unique username and a strong password and type your email in the designated field.
- Supply the required personal and contact information (full name, address, date of birth, country of residence, mobile phone number, etc).
- Your account is ready and you can make your first deposit.
Most payment methods available for deposits are also available for withdrawals, but in most cases, you are not allowed to withdraw your funds using any random payment method. Instead, you can usually request a withdrawal using the same payment methods you’ve already used to make a deposit.
The casino is considered as an instant withdrawal casino aims to process all withdrawal requests between 24 and 72 hours, but the total transaction time depends on the payment method, too. The only payment methods that process withdrawals instantly are e-wallets and online bank transfers, while other banking options may take up to five days.
If you’d like to go with a different payment processor, you need to contact customer support service. All withdrawals can be cancelled within a limited time period in case you change your mind. Payout transactions come with a fixed fee of C$2. Withdrawal limits are set at $5,500 per week and C$22,000 per month, except in the case of progressive jackpot winnings.
If your player account in Genesis Casino hasn’t been active for a long time, it may not show a positive balance when you sign in again. However, If you had any money in it, it is still there, but you have to contact customer support to retrieve it.
The casino reserves the right to request identity and payment method verification as a measure of preventing money laundering and fraud. In most cases, a copy of the driver’s licence will suffice, but the operator may ask you to upload any other personal document.
You also get to choose the type of bonus you want, that is pretty cool. Unfortunately for me, I overlooked the check-box for requesting a bonus in a hurry to breeze through the signup process. However, on my next three deposits, I still have a chance of getting bonuses. All bonus funds have a wagering requirement of x40.
Device Optimization
Whether you are a seasoned gambler or a newbie player, you must hate being chained to a computer at all times. Luckily, Genesis Casino has a fully optimized mobile website you can access on both Android and iOS devices.
Gaming Experience
Genesis Casino is home to over 1,300 games, including Slots, Live Dealer, Baccarat, Blackjack, Roulette, and Scratch cards. For a casino to have high ratings, it needs to provide players with a selection of all popular slot games in its catalogue. And Genesis Casino isn’t any different.
The best way to develop and test your gambling skills is by starting with the “free play”. Fortunately, Genesis Casino offers free demos on games such as Royal Seven, Wolf Gold, Augustus, Green Diamond, and many more. Once you are ready to bet for real money, you can deposit your funds and play using your funds.
The games on the website are provided by reputable and world-known software companies such as Microgaming, NetEnt, Play’ n ’Go. That’s one point for Genesis Casino that rests its users assured that they’ll surely find some quality games with appealing RTPs.
I’ve tried my luck in Mega Moolah from Microgaming, as I know it is considered being one of the biggest jackpot games. Though there were other nice options of progressive jackpot games that include Divine Fortune, Major Millions, and Tunzamunni.
I’ve also tried the live casino section and it actually blew my mind away. The real-time rendering in HD transports you from your PC to the actual dealer tables.
It is easy to forget you are playing safe from the comfort of your couch. I tried my hand at blackjack for C$5 and lost, but I am yet to go to the roulette tables, baccarat tables, live monopoly section, etc. The truth is that you are spoilt for choice.
Bonuses ($100+300 Free Spins on Starburst Slot)
Genesis Casino has something for everyone. A four-tier welcome bonus as well as plenty of promotions once becoming a member, — everything to keep a player pleased and rewarded.
However, each user should read all the bonus terms (T&Cs) before a game, it will help to understand all conditions under each their bonuses can be used:
- A player’s bonus money is placed separately from one’s initial deposit. That means a player can only withdraw it after converting it into real cash winnings.
- Once a player converts their bonus to the main deposit amount, this bonus and other subsequent winnings will be forfeit.
- If a player continues wagering using one’s bonus balance, it won’t be cancelled.
- A player needs to wager 40 times one’s bonus to withdraw the funds.
- Free spins are valid for only three days.
- Any signs of cheating, duplicated accounts, or fraudulent activities may lead to account cancellation.
The welcome bonus offer in Genesis Casino meets new players’ first four deposits with up to C$1,000 and 300 free spins. It is a great way of welcoming new players to the site.
Once you use up the welcome bonus funds, the casino will keep offering you daily, weekly, and monthly promotions, including prize drops, cashback, live casino bonuses, and more. However, there is no information considering a no deposit bonus on the website; it appears that they don’t have this type of offer available. Once logged in to your account, you get all the upcoming offers as alerts and pop-up reminders.
All in all, the bonus and promotions at Genesis Casino are impressive compared to the industry standards, and they even have their own VIP program that I’ve never seen on such sites before.
I was able to play using the welcome bonus funds, and I must say that the amount the casino offers really goes a long way. What’s more, I had no problems wagering the bonus and withdrawing my winnings as the wagering requirements are quite reasonable.
Customer Support
Genesis Casino’s Customer Support is ready to help in signing up problems or assist a player when one is trying to cash out their funds. There is a FAQ with complete answers to all the questions a player might experience when using a website. All these questions are collected from those that have already been asked by Genesis Casino’s previous players. Alternatively, customer service is available via:
- Phone: +44(0)800 755 5348
- Live Chat
- Their official email address – [email protected]
The fastest and the most convenient way of reaching customer support is via live chat. The only drawback of this communication channel is the fact that players need to provide some personal information before they can contact an agent, which seems redundant if one is already signed in. On the flip side, providing the relevant information beforehand may help the customer support agent resolve your query much faster.
Conclusion
Being one of the most successful iGaming companies on the market, Genesis Global is famous for its state-of-the-art casino brands. Although a relatively new product, Genesis Casino has managed to live up to the standards set by its parent company. With its huge gaming portfolio supplied by some of the best software developers in the industry, outstanding customer support service, generous and diverse bonuses and promotions, and a versatile banking system, the operator leaves nothing to be desired.
