Casino Joy
General Info
Pros
Cons
Currencies
Deposit methods
General Overview of Casino Joy
| Support Email | [email protected] |
| Parent Company | Genesis Global Limited |
| CEO | Meny Monka |
| VPN | Not allowed |
Casino Joy Canada offers a vast array of games – over 1400 – from online slots to jackpots, table games and live casino.
The casino aims to provide a fun and relaxing gaming environment, with plenty of generous promotions and state-of-the-art security.
Our website greets you with a Summery design and interface that is easy to use and navigate around. Of course, there is more to the site’s design than meets the eye.
Players can take advantage of numerous offers and promotions. On top of that, you can also take advantage of a hefty welcome package.
Our site is licensed and regulated by both the Malta Gaming Authority and the UK Gambling Commission, which means that we abide with strict rules and regulations. Our site is additionally protected by SSL encryption technology.
Let the sun come up on your new gaming experience. We are here to bring joy to our players.
Casino Joy bonus
All new players are welcomes with a generous welcome package worth C$1,000 + 50 free spins. Use the below Casino Joy bonus codes to claim offers.
Simply sign up for a Casino Joy account and make a minimum deposit of C$10 or more to claim:
- 1st deposit: 100% sign-up bonus up to C$200 + 50 free spins
- 2nd deposit: 50% reload bonus up to C$200
- 3rd deposit: 25% bonus up to C$300
- 4th deposit: 25% bonus up to C$300
Follow the below directions to get started in no time
- Sign up for a Casino Joy account and verify your account
- Make a minimum deposit of C$10 or more
- Enjoy your bonus
- Make more deposits to claim more bonuses
The terms and conditions of the bonus are easy to find. The wagering requirement is x40, which is a little on the high side, while players will be given 20 spins a day to be used on Starburst. Limiting which game you can use your free spins on is a little ‘bah humbug’ of them, but who are we to look a gift horse in the mouth?
Spins are only valid for 72 hours, so you’d better go clickin’ while the clocks ‘a tickin’. To be eligible for the bonus, players must deposit C$10 in one instance. The live casino bonus wagering requirement is also x40.
The mid-week bonus is available at 25% up to C$100 and is available every Tuesday. I must say, I really like the breadth of different bonus options available here. Like the rest of them, the wagering requirement is x40.
First deposit bonus code
You don’t need a bonus code to claim Casino Joy’s first deposit bonus.
Extra and no deposit spins
In addition to your welcome deposit bonus you also receive 50 free spins on 9 Pots of Gold.
You will be credited with 50 Extra Spins instantly from the first day after you make your qualifying deposit.
Any winnings generated from these spins are subject to a 40x wagering requirement.
Casino Joy slots and games
Casino Joy has a repertoire of over 1,400 games from the best game providers in the gaming industry.
Their games pages are populated with NetEnt, Yggdrasil, Microgaming, NYX and Evolution Casino productions, in various categories such as slots, progressive slots, table games and live casino.
As a player, you can pick between online slots, card and table games, jackpots and live dealer games.
To help you navigate around our massive game library, you can browse games by filters. You can also search games by name.
Amongst some of the hottest games on offer, there is Book of Dead, Gonzo’s Quest, Rainbow Jackpots and Reactoonz 2.
Jackpot fans have plenty of games available at their fingertips, including Divine Fortune, Holmes and the Stolen Stones and Reel King Mega.
| Slots | 1100+ | Gonzo’s Quest |
|---|---|---|
| Roulette | 25+ | European Roulette Gold |
| Blackjack | 25+ | Atlantic City Blackjack |
| Table Games | 20+ | Baccarat |
| Video Poker | 10+ | Jacks or Better |
Fire Joker is the most old-school slot game I’ve seen playing online. There are no bells and whistles, which is ironic for a game with joker in the name, and there are just three reels. This is like a real, physical one-armed bandit. Overall, it feels like a pretty limited experience so I headed off in search of more excitement.
SUPER LION. If that name isn’t going to excite anyone, I don’t know what you’re doing in this online world. I had to click on it, and of course, I wasn’t disappointed. It had space! It had ancient Greek symbols! It had SPACE LIONS and it had cheap spins (plus a $5k jackpot)! I won a few times, didn’t get anywhere near the jackpot, and left those strange shores for the good old live casino.
European roulette was first up, with a $1 minimum bet. After a few rounds of red or black, I threw a few chips on the numbers and managed to come away with a good $20 win - so I quickly bailed and hit up some blackjack.
Do you know those days when the dealer just has the right cards every single time? Yeah, that just happened to me - blowing my roulette profit out of the water. Aside from the crushing disappointment of the loss, all the games played well and the dealers were really friendly.
Casino Joy on mobile
You can play at Casino Joy without having to download any software, and you’ll be able to play on more than 1,400 titles simply by visiting Casino Joy from your mobile device.
As a result, there are no mobile casino apps to download. Simply head to the site from your phone’s or table’s web browser to pick up where you left off.
All the games are fully optimised and responsive to adapt to a variety of screens.
The one issue I had was that there was a delay between clicking play and the game load screen coming up, which could leave some users thinking their click hadn’t registered. That’s a bit of a problem but it’s not a major one - all in all Casino Joy did a good job with that.
Live casino games
Casino Joy includes a substantial number of live casino games, allowing you connect and play with a live dealer for that real casino feel.
You will find quite a Roulette and Blackjack variants, as well as the ever-popular Texas Hold ‘Em, Baccarat, and others.
All the games are supplied by leading supplier Evolution Gaming, so you can rest assured that you are playing some of the finest games in the industry in a live studio setting.
There is no need to head into town to enjoy the live gaming experience. You can chat with the dealer as well as other players as you play along.
Most importantly, these games are available around the clock.
Safe gambling – is Casino Joy casino safe?
We want you to play for the right reason: to have fun. However, gambling can be addictive and we want you to keep on top of your game. In our responsible gaming section, you’ll find:
- Self-assessment test
- Deposit limits
- Reality checks
- Temporary or permanent account closure
- Self exclusion
- Links to problem gambling treatment organisations and gambling content filtering systems
Support
If you don’t find the answers to your questions under our Help or FAQ section, you can easily get in touch with a member of our customer support team.
Our Support team is available daily from 08.00 – 1.00 AM GMT via live chat, email and phone.
Casino Joy got back to me in about five or six hours, which isn’t rapid but the human touch was nice, and they answered my question as well as providing an update on my withdrawal - which I didn’t ask for. If I’m honest, that’s saved Casino Joy’s customer service rating.
KYC & Documents
Before you can play on Casino Joy, you need to sign up and verify your account and identity.
You can transfer documents safely within the casino after you have logged in. We’ll be asking you for these documents during our KYC (Know Your Customer) check:
- Proof of ID (passport, ID card or driver’s licence)
- Proof of address (an official letter with your name and address)
- Proof of banking method (the exact specs vary between payment methods)
Banking
In order to facilitate deposits and request withdrawals, we have made available a number of payment methods.
| Payment method | Minimum deposit | Fees | Processing time |
|---|---|---|---|
| Visa | $10 | None | Instant |
| Maestro | $10 | None | Instant |
| MasterCard | $10 | None | Instant |
| Apple Pay | $10 | None | Instant |
| Boku | $10 | None | Instant |
| Paysafecard | $10 | None | Instant |
| Skrill | $10 | None | Instant |
| Neteller | $10 | None | Instant |
| PayPal | $10 | None | Instant |
| ecoPayz | $10 | None | Instant |
| MuchBetter | $10 | None | Instant |
| MiFinity | $10 | None | Instant |
| Jeton | $10 | None | Instant |
| Trustly | $10 | None | Instant |
Canadian casino players can opt for bank cards including debit and credit cards, e-wallet options as well as direct banking solutions.
| Payment method | Minimum Withdrawal | Fees | Processing time |
|---|---|---|---|
| Visa | $10 | None | 2-5 Banking Days |
| MasterCard | $10 | None | 2-5 Banking Days |
| Boku | $10 | None | 2-5 Banking Days |
| Paysafecard | $10 | None | 2-5 Banking Days |
| Skrill | $10 | None | 2-5 Banking Days |
| Neteller | $10 | None | 2-5 Banking Days |
| PayPal | $10 | None | 2-5 Banking Days |
| ecoPayz | $10 | None | 2-5 Banking Days |
| MuchBetter | $10 | None | 2-5 Banking Days |
| MiFinity | $10 | None | 2-5 Banking Days |
| Jeton | $10 | None | 2-5 Banking Days |
| Trustly | $10 | None | 2-5 Banking Days |
Payout Speed, Security and Player Protection
| Deposit Limits | Adjustable |
| Activity Limitations | Available |
| Self Exclusion | Available |
| Protection of Minors | Guaranteed |
| Problem Gambling Organisations | GAMSTOP, BeGambleAware |
| Encryption | N/A |
| Licence number | 045235-R-324169-010 |
| IT-Security | N/A |
| RTP Analysis | Not Published |
| Anti Money Laundering | ID Verification |
There was no deposit fee, which is nice, and it all went through without a hitch. A $3 withdrawal fee on my $50 seemed a little steep though, but I guess that’s the price you gotta pay.
Casino Joy Reviews by Players
samantha
Jack B
Paul Naylor
richard penfold
Signing up was pretty simple and I swiftly made my way through the following steps:
Providing a username, email address, and password Filling in my name, gender, location, address, the currency of play, and phone number.
I deposited money using an e-wallet. I find that depositing using a Kiwi MasterCard is fine, but they don’t accept withdrawals back to the card so it’s heaps easier if you use an e-wallet from the start.
Casino Joy’s bonus was pretty generous, even if the x40 wagering requirements were a little high. The sheer variety of bonuses, to be used across the whole site, really made up for it though.
Their games played well and largely without a hitch - except for one small little delay while playing on mobile which could have been managed better.
Customer support was provided through a chatbot on live chat, which is never a solution anyone wants to see, via the phone and through email. I couldn’t get the answer I needed from our friendly bot, so I sent them an email and was helped out eventually.
One thing I didn’t like was their complete lack of a verification process, which left a lot to be desired, and this was the only downside to this experience really.